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How mplay Handles Your Personal Information

We keep your account data private and explain exactly what we collect, why we store it, and how you can request changes or deletion.

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PRIVACY CONTACT PATHS

Reach Us About Your Data Anytime

Have a question about how your information is stored? Want to request a copy of what we hold? Our support channels handle privacy queries directly — no transfers, no runaround. Tell us your registered mobile number or email and we route your request to the data team.

Live Chat Open the chat widget from any page on mobile or desktop. Tell the agent your query relates to personal data and they will escalate it to the privacy queue. Responses typically come within the same session, so you do not need to wait for an email callback.

Email Support Send your request to our support email address with the subject line 'Data Request' followed by your registered mobile number. We acknowledge receipt within one working day and aim to resolve straightforward queries quickly after identity verification is complete.

Account Settings Inside your account dashboard, the privacy section lets you view what details we store, update your contact information, or submit a formal deletion request. Changes to your name or wallet details require a brief verification step through your registered mobile number.

DATA HANDLING PRACTICES

How We Protect What You Share With Us

Your account security is built on layers — not promises. Here is what happens behind the scenes when you deposit through bKash, Nagad or Rocket, log in from a new device, or ask us to remove your records. Each practice below reflects how we actually operate, not aspirational language.

Encrypted Storage Personal details and transaction records sit behind encryption at rest. Even internal teams access data through role-limited credentials, so a single compromised login cannot expose your full account history or wallet identifiers.

Cookie Usage We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising trackers from third parties run on our pages. You can clear cookies from your browser settings at any time without losing account data.

Account Verification When you withdraw or change sensitive details, we confirm your identity through your registered bKash, Nagad or Rocket number. This extra step blocks unauthorised changes even if someone else obtains your login credentials on a shared device.

Data Retention We keep transaction records for as long as required by applicable law in your eligible region. Once that period ends, or if you request deletion and no legal hold applies, we permanently remove your personal information from active systems.

Access Requests You can ask what data we hold on you at any time. We respond with a structured summary — account details, transaction history, device logs — so you see exactly what exists. Corrections are processed after a short verification step via your mobile wallet.

Breach Protocol If we detect unauthorised access to account records, we lock affected accounts immediately and notify you through your registered contact method. We then investigate, patch the entry point, and report to you what data, if any, was exposed during the incident.

What We Collect and Why It Stays Protected

mplay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, mobile number, email address and the wallet identifier you use for deposits or withdrawals through bKash, Nagad or Rocket. This information lets us verify your identity, process payments and communicate account updates to you directly. We also

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gather device and browser data — screen size, operating system version, connection type — so the lobby loads correctly on your phone or desktop. Session logs help us detect unauthorised access attempts and keep your balance safe. We do not sell or rent your personal information
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to any third party. Aggregated, non-identifying usage data may be used internally to improve how pages load or how the cashier flow performs. If a legal authority in an eligible jurisdiction makes a lawful request, we may disclose specific account records as required, and we will
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notify you where local law permits us to do so. Your access to this platform and the processing of your data depend on the laws of your region; availability is limited to eligible areas. You can contact our support channel at any time to ask what
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data we hold on you, request correction or ask for deletion of your account records, subject to any retention obligations we must follow.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on mplay

Below are the questions our support team receives most often about personal information, wallet data and account privacy. Each answer reflects our actual process — not generic advice.

We collect your full name, mobile number, email address and the wallet identifier you use for bKash, Nagad or Rocket transactions. Device type and operating system version are also logged to ensure the lobby displays correctly on your phone.

No. We do not sell, rent or trade your personal information. Aggregated non-identifying statistics may be used internally to improve site performance, but nothing that links back to your name or wallet leaves our system.

Log into your account, open the privacy section in settings, and submit an access request. Alternatively, contact live chat or email support with your registered number and ask for a data summary. We verify your identity before releasing any records.

Yes. Submit a deletion request through your account settings or via support. Once verified, we remove personal details from active systems. Some transaction records may be retained if required by applicable law in your eligible region.

Wallet identifiers are stored encrypted and accessible only to authorised internal roles. During deposits and withdrawals, data passes through encrypted channels. We never display your full wallet number in the account dashboard — only the last few digits.

We use session cookies for login persistence and preference cookies for layout settings. No third-party advertising trackers are active. You can clear or block cookies in your browser without affecting your stored account data on our side.

Yes. If unauthorised access to personal records is detected, we lock affected accounts and contact you through your registered mobile number or email. A follow-up message details what data was involved and what steps we took to resolve the incident.

Transaction records are retained for the period required by applicable law in your eligible jurisdiction. After that window closes, or upon an approved deletion request with no legal hold, records are permanently removed from active storage.

Access to the platform and data processing depend on local law and eligible regions. We apply the same encryption and access controls to all accounts, but retention periods and disclosure obligations may vary based on your jurisdiction.

Open account settings, select the contact information section, and enter your new details. We then send a verification code to your current registered bKash, Nagad or Rocket number to confirm the change is authorised before updating your records.

How mplay Handles Your Personal Information

Reach Us About Your Data Anytime

How We Protect What You Share With Us

Common Questions About Your Data on mplay

01 What personal data does mplay collect when I create an account?

02 Does mplay share my data with advertisers or third parties?

03 How can I see what information mplay holds about me?

04 Can I delete my account and all associated data?

05 How does mplay protect my bKash, Nagad or Rocket wallet details?

06 What cookies does the site use and can I disable them?

07 Will mplay notify me if there is a data breach?

08 How long does mplay keep my transaction history?

09 Is my data handled differently depending on my region?

10 How do I update my registered mobile number or email address?

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