What Our Legal Policies Cover
When you open an account with us, you share personal details — your name, mobile number, email and payment credentials. We collect this information to verify your identity, process deposits and withdrawals through bKash, Nagad or Rocket, and keep your account secure. We do not sell
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your personal data to third parties for marketing purposes. Our data retention follows a straightforward principle: we keep your information only as long as your account is active or as required by applicable regulation in your region. Once you close your account and the mandatory retention
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window passes, we remove your personal records from active systems. Cookie usage on our platform helps us remember your preferences, keep you logged in across sessions, and understand which parts of the lobby you use most. You can manage cookie settings through your browser at any
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time. Eligibility to use mplay depends entirely on your local law and eligible regions. We do not make claims about legality in any specific jurisdiction — it is your responsibility to confirm that accessing an online platform is permitted where you reside. If regulations change in
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your area, we may restrict or suspend access to comply. For any policy question, our support team is reachable through live chat on the site or via the email address listed below. We respond to data-related requests within a reasonable timeframe and will confirm what information
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we hold about you upon written request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.